There, select the Permission menu and enable permission for device storage. That will directly take you to the app info menu. You can open the device Settings app and go to Apps and Notifications > See All Apps > and Navigate to WhatsApp.Īlternatively, you can long-press on the WhatsApp app icon and select the info option from the context menu that rolls out. On Android, there are two ways to open the permission manager. Make sure the option for Photos access is enabled. That’ll open the ‘Allow WhatsApp to the Access’ window.

Open the device Settings app, scroll down till you see WhatsApp, and open it. WhatsApp requires relevant storage permission to save the media files to the device gallery. Open the Settings app on the iPhone and scroll down to WhatsApp, and enable mobile data for the app. If the option is enabled for the WhatsApp app, you might not be able to download media on the iPhone. IOS lets you restrict mobile data use for certain apps from the settings menu. Once you find it, you will see the option to leave the beta program. On Android, open the Play Store, and search for WhatsApp. On iPhone, open the TestFlight App > WhatsApp > and select Leave beta program from the following menu. If the download media failure is a widespread issue on the beta WhatsApp builds, it’s wise to quit the program and start using the App Store or the Play Store’s stable version. Those using WhatsApp beta on Android and iOS should update the respective WhatsApp builds to the latest versions, which carry several bug fixes and performance improvements. Navigate to App Store or the Google Play Store and update the WhatsApp app to the latest version. The media download error might occur due to a buggy or older WhatsApp build on your phone. WhatsApp frequently updates its app on iOS and Android.

Go through the troubleshooting steps below to fix the issue. There are multiple factors behind an unexpected download error on iPhone and Android.

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